StarLive

Services and delivery

Services and delivery: from first consultation to on-air operations

We run the local side of the product: onboarding, training, scripting, scheduling and review. The scope below is what a standard engagement covers, with the boundaries written down before work starts.

Scope

Six areas of work, one accountable team

Every engagement draws from these areas. Which ones apply depends on the solution shape you choose.

  1. 01

    Product consultation and solution design

    We review your category, market and current livestream setup, then propose a scoped solution.

  2. 02

    Account opening and system integration

    Account setup, permission configuration and system connection handled with the product provider.

  3. 03

    Implementation training

    Remote sessions that take your operators through setup, scheduling and daily controls.

  4. 04

    Content planning and managed operations

    Monthly packages covering script planning, broadcast review and adjustment.

  5. 05

    Localization support

    Multilingual scripts and platform rule review before entering a new market.

  6. 06

    Customer success and after-sales

    A named contact for issue handling, change requests and renewal planning.

Process

Five stages, each with a written close

Select a stage to see what we need from you, what we do and what you receive.

Stage 01 · 1–2 weeks

Consultation and scoping

We start from your market, category and current broadcast routine.

What we need
Market, category, current livestream setup and target broadcast hours.
What we do
We map storefront structure, language needs and a delivery sequence.
What you receive
Written solution scope and quotation.
Typical duration
1–2 weeks

Durations are planning references, not fixed commitments.

Get the delivery plan

Records

Every stage leaves a document behind

Engagements are settled by contract and bank transfer. Invoices and service records are retained so both sides can check what was delivered.

Service agreement

Scope, responsibilities and payment terms are agreed in writing before work begins.

  • Scope of services
  • Delivery milestones
  • Payment schedule

Delivery records

Training sessions, broadcast runs and adjustments are logged for each account.

  • Session log
  • Training attendance
  • Change requests

Stage confirmation

Each stage closes with a written confirmation from both sides.

  • Stage summary
  • Open items
  • Next-stage plan
Default

Remote delivery

Setup, training and reviews run remotely so a small team can support several markets without local offices.

As markets grow

Local support

Delivery partners and local reviewers are added per market for language nuance, platform rules and in-person coordination.

Want the process mapped to your calendar?

Send your target launch window and we will outline the stages backwards from it.

Get the delivery plan